Security Operations Center (SOC) Analysis Provides advanced technical investigation and forensics capabilities across malware, phishing, cloud access security brokers (CASB), network, and configuration compliance domains. Responds to and mitigates security incidents based on defined process and procedures to contain and eradicate threats. Resolves or escalates investigati

Responsible for leading risk for procurement processes. Responsible for supporting the federated model of third party risk management through the new engagement and intake process. Responsible for managing the supplier enablement team and overseeing electronic invoicing processes. Develop communications, training, and oversight of Procurement compliance program and metric

Responsible for supporting governance and reporting activities across the sourcing and contracts team, facilitate the expiring contract process. Present analysis around contract reviews and sourcing benefit opportunities to Senior Management for consideration; responsible for tracking and reporting of spend and benefit (value/savings). Develop and implement process improv

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

System Operations Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests. Identify potential operational issues in projects, request fulfillment and individual assignments. Monitor operational performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools. Provide system failure

Answers fraud related calls and accumulates information and documentation to complete the investigation. Writes narrative to document all steps of the investigation, complying with all documentation standards regarding case files. Utilize computer and industry specific software on investigations or projects. Prepare customer documentation for review and authorization. Per

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Strategic Project Management Manages Transformational projects to implement and sustain best in class frameworks and execution methodologies, focused on enabling and driving new levels of business performance. Leads business development and approvals, requirements, testing, stakeholder engagement, communications/training, and evaluation of results. Manages the strategy as

Month end Close Assist with GCM Accounting month end close process. Prepare analyses of month end financial results and general ledger entries for various GCM accounts. Prepare timely and accurate GCM product account reconciliations and balancing. Assist with detailed reviews of account reconciliations prepared by GCM accounting analysts. Month end/Quarter end Reporting P

Orientation Program (First Week) At the enterprise level Design, communicate and measure a first five days new hire template which contains the themes, activities and recognition hiring managers use. Ensure each LOB has a new hire representative. Recognize and congratulate new hires. Organize new hire content and courses. Ensure quality and consistency. Act as a consultan

Lead business incident management during customer and/or operations impacting events. Engage appropriate business, vendor, and/or technical teams for incident response. Assess incident impact/status and communicate to stakeholders. Develop and maintain incident playbooks, In conjunction with business and technology. Track and report on application health related to techno

Act in a lead and/or supporting role on projects of various sizes executed utilizing both waterfall and agile methodologies. Represent client voice for user friendly and intuitive application design and requirements. Establish yourself as a subject matter expert for assigned applications and products. Create test plans, test scripts, coordinate and execute user acceptance

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation